After we received several complaints on our Facebook page regarding the Polokwane Municpality not answering their phones, Review journalist decided to investigate…
Matshidiso Mothapo, a municipal spokesperson, confirmed that the municipality is having a challenge with the system that they are using now and advice residents to call the municipal division dealing with the specific query directly.
For billing matters use the following:
CarolS@polokwane.gov.za or, 015 290 2134
Rebeccal@polokwane.gov.za or 015 290 2030
LaytonM@polokwane.gov.za or 015 290 2170
SarahM@polokwane.gov.za or 015 290 2037
For meter reading matters use the following:
SavilleP@polokwane.gov.za or 015 290 2591 (Polokwane)
MathlonB@polokwane.gov.za or 015 290 2035 (Polokwane)
NakediM@polokwane.gov.za or 015 290 2069 (Polokwane)
NokoP@polokwane.gov.za or 015 290 2069 (Seshego)
ShadrackM1@polokwane.gov.za or 015 290 2038 (Mankweng)
For payment not captured by, Debit Order / ACB or Internet payments:
RankotsaneF@polokwane.gov.za or 015 290 2033
JoubertvN@polokwane.gov.za or 015 290 2060
Andre Smith, cashier supervisor at 015 290 2039
Any disconnection queries, application for extentions on payments and legal fees can be directed to:
SollyM@polokwane.gov.za or 015 290 2053
JuniorS@polokwane.gov.za or 015 290 2041
DavidB@polokwane.gov.za or 015 290 2046
PamelaM@polokwane.gov.za or 015 290 2045
If you need a Tax invoice to be forwarded call 015 290 2001 and ask for extention 2916/7/8/9 or send an e-mail to the following:
Property assessment rates and valuations can be directed to:
JacobM@polokwane.gov.za or MaphefoM@polokwane.gov.za or 015 290 2059/2586
Clearances and transfers can be reported at:
Thandi@polokwane.gov.za or 015 290 2240
SalomeM@polokwane.gov.za or 015 290 2240
Call centre operators, if you require a balance on an account:
Supervisor – Hellence Mahloane at 015 290 2001 and request to be transfered to 015 290 2916.
Refunds on deposits paid:
AmandaN@polokwane.gov.za or 015 290 2043
Pre-paid electricity:
RikaW@polokwane.gov.za 015 290 2043
According to Mothapo if residents do not received feedback on their query within seven working days, they can report it at 015 290 2036 or e-mail SuzanneM@polokwane.gov.za.
