Lockdown: Telephone numbers that matter
IPID has made several hotlines available to report any abuse by police officers during the lockdown.
To report a crime, the South African Police Service’s 10111 line will continue to be operational, with the South African National Defence Force offering support. You can also report contraventions of the lockdown regulations to this number.
Government said that it expects a huge flood of calls over the next three weeks, and asks for patience as it tries to deal with all concerns during this time.
Electricity supply, water and sanitation are considered essential services, so your local plumber and electrician should be able to see to any emergencies that happen during the lockdown, provided the normal restrictions (no contact and a safe distance) are adhered to, and they have listed themselves as part of the essential services.
Other emergency numbers, for fire fighting and ambulances (10177) also still apply.
Corona virus hotlines
The country has a 24-hour national hotline to the National Institute of Communicable diseases, as well as some provincial hotlines available for those who have contracted the virus or suspect they have. These lines are for those exhibiting symptoms, or have come into contact with someone who has tested positive for the virus.
- Covid-19 National Hotline: 0800 029 999
- WhatsApp updates: 0600 123 456
- Mediclinic Covid-19 Hotline: 0860 240 024
- Western Covid-19 Cape hotline: 021 928 4102
- Gauteng Covid-19 hotline: 0800 428 8364
SARS
SARS will have staff available at the SARS Contact Centre and you can engage with them on 0800 00 7277.
The following services are available at the SARS Contact Centre:
- Enquiry about on outstanding debt
- Enquiry about on outstanding returns
- Tax Compliance Status
- Filing your Tax Returns
- Request Statement of Account
- How to submit supporting documents for an audit case
- Lodge a complaint
- Username retrieval and password reset
- Request for advice
