Hyundai support customers with extended warranties
Due to the COVID-19 pandemic and the national lockdown imposed, as a result, many vehicle customers remain uncertain about the warranties and services applicable to their vehicles.
In light of this, Hyundai has announced that they will continue to support its customers with a global warranty extension for vehicles with original warranties expiring between March and June 2020. Depending on the specific market, customers can expect up to a three-month extension. Locally, customers that own vehicles with warranties and service and maintenance plans expiring during the lockdown can expect an extension until the end of May 2020. Should the lockdown continue longer than the proposed end date of 16 April, further extensions will be put into place.
Hyundai has identified around 1.2 million vehicles globally that will be affected by lockdowns and thus has made the decision to extend the original warranties as the vehicle owners are unable to visit dealerships due to being classified as non-essential facilities. Hyundai hopes that this will address the concerns of their customers and further add incentive to remain home and adhere to social distancing guidelines set by their respective governments.
“We are pleased to inform Hyundai owners in South Africa that the COVID-19 lockdown measures will not have an impact on your car’s service and maintenance plan and warranty. If your vehicle is due for service during the lockdown period, we have extended your service date by eight weeks to accommodate the measures surrounding COVID-19. Consideration of a further extension will be given if the national lockdown – due to end on 16 April – is prolonged in our country. Please do not hesitate to contact us via email at icare@hyundai.co.za if you have any questions or concerns,” Michael Rohde, after-sales director, Hyundai Automotive South Africa.
“With these global warranty extensions, we wish to set their minds at ease regarding eligibility for warranty repairs and related services in the coming months. Not only do we care about our customers’ health and safety, we care about the ‘health’ and safety of their vehicles as well,” Wonhong Cho, executive vice president and head of Customer Experience Division, Hyundai Motor Company.
