Reporting a municipal service issue can be a tedious task, but it is something that needs to be done. While the City of Johannesburg (CoJ) is responsible for resolving any issues citizens may be experiencing, they cannot do this unless the issue is reported and they are made aware.
The Record/ Northsider is hoping to make it easier for our readers to report any service delivery issues they may be experiencing.
Reporting issues to the City of Joburg can be done through the following channels:
• Contact the CoJ call centre on 0860 56 28 74 or by sending an email to joburgconnect@joburg.org.za
• Utilise the walk-in service at any of the Civic Centres from Region A to G. The Roodepoort Civic Centre is located at 100 Christiaan de Wet Road, Florida
• Utilise Log Now Smart City (previously Look and Log). This can be done by visiting https://www.lognow.co.za/. Log Now also answers frequently asked questions and can be used to report municipal issues to any of the CoJ entities
Who to contact for what:
• The City’s call centre can be called for municipal queries relating to all City of Johannesburg entities mentioned below
• The Revenue Call Centre covers all billing-related matters including payments, statements, incorrect billing, address updates, and estimated bills
• City Power deals with all electricity and meter related issues including fault logging, meter changes, meter-reading schedules, meter-reading contractors, prepaid and smart meter inquiries, prepaid vending, power outages (both planned and unplanned), tariffs and cable theft. Issues can also be reported to www.citypower.mobi. Report illegal connections to Joburg Connect on 0860 562 874 or City Power’s Fraud Hotline on 0800 003 251
• Joburg Water can be contacted for all water-related issues such as faulty or leaking meters, burst pipes, blocked drains, sewage, meter-reading schedules, prepaid vending, meter changes, contractors, water maintenance, and planned or unplanned water disruptions. Issues can also be reported by emailing customer@jwater.co.za or by visiting johannesburgwater.co.za.
• Pikitup (Refuse) deals with all queries related to refuse removal and waste management, including the ordering of new bins or replacement bins, bin-collection schedules, illegal dumping, recycling, compost sites, depot addresses, landfill sites and addresses, and e-waste. Pikitup can also be contacted by emailing info@pikitup.co.za. Illegal dumping can be reported to 011 688 1500 or by emailing illegaldumping@pikitup.co.za
• Johannesburg Roads Agency (JRA) can be contacted for road-related issues such as faulty traffic lights, emergency defects relating to roads and storm water drains, potholes, flooding, blocked kerb inlets, and missing manhole covers. Emails can be sent to hotline@jra.org.za
• Johannesburg City Parks and Zoo (JCPZ) manages the City’s zoo, cemeteries, parks, and public open spaces. They can be called for grass cutting, tree pruning, fallen trees, ecosystem maintenance, and infrastructure repairs. Residents have the option to WhatsApp issues to 082 803 0748, with the full address, street corners, contact details and a photo. Alternatively, fallen trees and hanging branches can be reported to trees@jhbcityparks.com
Keep in mind:
• Make sure you have all the required information before calling. (You will need your municipal account number, postal address, identity number, and details of the query)
• It is important to make sure that you are giving the City as much information as possible when you report an issue so they can resolve it effectively
• When calling, remember to ask for a call reference number, and include this number when following up on your query, to prevent duplicate queries being logged
• The City communicates updates on your query via SMS, telephonic communications and email, so it is imperative that your contact details are correct
• If your Pikitup refuse bin has been stolen, make sure you have reported the issue to the police and obtained a case number. You will need the case number when requesting a new bin
