Pikitup recently released statements pertaining to their free bulky-waste collection service, and how to apply for the replacement of a broken or stolen Pikitup bin.
According to the statement, the City of Johannesburg’s waste management company Pikitup provides a free bulky-waste service to collect unwanted waste from households.
“The types of waste that can be collected directly from households through this service are for example old mattresses, old furniture, disused or old fridges, and other electronic and non-electronic items,” Muzi Mkhwanazi said in the statement.
“This service has been introduced with the main objective of trying to deal with illegal dumping, which is an eyesore and an environmental problem in all the seven regions of the City. The aim of this service is also to divert recyclable waste away from landfill sites, thus increasing the life span of landfill sites.”
Residents who want to dispose of bulky waste from their households are urged to contact their nearest Pikitup depot, or use the nearest garden sites in their proximity. Once a resident has logged a call at any of Pikitup’s depots, the responsible manager will book a call and arrange for the free once-a-month-bulky waste service to collect such waste.
To book a free bulky-waste service, residents can contact the Roodepoort depot on 087 357 1564.
They also addressed the bin shortage issue and advised residents whose bins are damaged or stolen to apply for replacements.
Pikitup has stockpiled a significant number of bins and residents who need new bins must follow a certain process in order to have their bins replaced. The process is in line with Pikitup’s bin management policy and this is what is required when applying for a new bin.
• What to do if your bin has been stolen
Report your bin as stolen at a police station nearest to your place of residence, obtain a case number and have your municipal account ready before calling the City’s Call Centre to apply for a bin replacement. This process applies to domestic as well as business customers.
• What to do if your bin is damaged
Report the damaged bin through the City’s Call Centre number and also have your account number at hand when applying for your bin to be replaced.
• What to do when requesting an additional bin
Call the City’s Call Centre number and remember to have your account available. A reference number will be issued to you for the additional bin. However in such incidences residents will be required to pay the cost of the additional bins.
The reference number will then be referred to a Pikitup official who will attend to a customer’s request. Customers should always sign the bin delivery document as proof that they have received the bin.
Residents and businesses should also note that no bin request will be processed without a reference number. Furthermore, in terms of Pikitup’s bin management policy, a damaged bin will be replaced at no cost to the customer, but lost or stolen bins will only be replaced for free once in a bin’s useful life. The current useful life span of a bin is eight (8) years.
In relation to sectional title properties, Pikitup will provide bins equal to the lower number of units in the complex, or bins equal to the space available to store bins in such properties. Residents living in such properties should note that only the property owner or the managing agent may apply for a bin on their behalf.
In the event tenants would like to apply for bins, their applications will only be entertained once they have a letter of authority from the owner or the managing agent of the property.
Pikitup appeals to residents to place their bins inside their properties immediately after they have been emptied to prevent criminal elements from stealing them.
For more information, residents can contact The City of Johannesburg Call Centre on 011 375 5555 or 086 0562874 (and press option 4 for Pikitup). Other numbers are 087 357 1068 or 010 055 5990.
Pikitup urges all residents in the city to use the service and to become active participants in preserving and protecting the environment by applying the basic principles: Reduce, Re-use and Recycle when disposing waste.
