New chatbot for electricity-related matters in eThekwini
The new WhatsApp number is 064 7617930.
eThekwini Municipality is pleased to announce the launch of a new WhatsApp chatbot number for the Energy Management Directorate.
Customers are required to use this new platform to access electricity-related services.
This initiative forms part of the municipality’s ongoing commitment to enhancing service delivery through innovative digital solutions.
The new WhatsApp number is 064 7617930 (old number: 076 7912449).
The new WhatsApp Chatbot offers customers a more efficient and user-friendly experience when managing electricity-related queries.
Key features include:
– Faster validation allowing customers to authenticate using a meter number, connection number, or account number instead of providing a physical address.
– An improved chatbot interface with a more intuitive layout designed to enhance user interaction.
– Quicker service turnaround for logging faults and service requests.
– Live outage tracking for logged faults, integrated with the directorate’s online outage portal.
Customers are encouraged to save the new number and to start using it to access electricity-related services more efficiently.
This development forms part of the Energy Management Directorate’s flagship digitisation programme, aligned with its broader reform strategy to improve service delivery and enhance customer satisfaction.
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