DEAR Editor,-
Several days ago I noticed a serious water leak running down from Bigdon Avenue to the Southport robot. The second day it ran unabated, so on the third day, when it was still flowing strongly, I decided to report it to Ugu.
After the customary call centre inconveniences I was attended to by a woman and I told her about the obvious leak at the crossroad, although to anyone in the vicinity, the water running down the hill was obvious. She confirmed that the leak had not been reported and asked for my name and whether the leak was outside my house? I told her no, I was just passing by. I asked what action would be taken and she said it would be investigated when a plumber became available and gave me a reference number.
I was sceptical of any hasty action being taken. That afternoon I observed a bakkie with several hands present, but no action other than a scratch made in the tar. The next day a hole had been dug on the opposite side of the road, the flow of water had been stopped. The hole was covered and surrounded by hazard tape, closing off one lane.
By the following day the patch had been repaired with tar and the road was reopened. I was pleasantly surprised at the speed with which this major loss of water was addressed, notwithstanding that it must have involved different departments.
Apart from wishing to congratulate the authorities concerned at the prompt and successful attention to this important leak, I have two problems. Firstly, why did it take three days for someone to report this strong flow of wastage of a vital commodity, and secondly, why did no one else take the trouble to report it?
PETER ANDERSON
Anerley
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