LettersOpinion

OPINION: ‘Medical aid translators’ bring peace in difficult time

There was no charge for this service and anyone can request their help.

On the last day of last year, Tony, my husband, suffered a stroke from which he is slowly recovering. His treatment involved two hospitals, a step-down facility, medication and multiple therapists.

These bills all came with different medical aid and/or gap cover parameters, making it truly an extremely overwhelming project to navigate, especially during one of the most worrying and stressful times in our lives.

I then received really helpful advice and that was to contact Smith Bormann in Shelly Beach to assist with all the accounts.

They were described as ‘medical aid translators’ – Daniela Malherbe was appointed to our account and case.
I was blown away by the very efficient way that she listed, submitted, and stayed on top of every single bill.
It was such a relief to have such a professional person looking after our independent details, leaving me to spend my time with my husband.

The cherry on the top was that she even managed to get one facility to credit us with an amount of over R9 000 to clear the account.
There was no charge for this service and anyone can request their help.

The South Coast community is indeed very lucky to have this assistance readily available to them and I shall be forever grateful for what they did for us during a very difficult time.

SUE WESTOBY

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