THE third-party prepaid electricity vending system is back online after a technical glitch prevented eThekwini Municipality’s customers from purchasing electricity tokens on vending platforms since September 6.

Also read: Electricity fault reporting: Do not over-report

City spokesperson, Senzelwe Mzila, said the system is fully operational and prepaid electricity tokens can once again be purchased through all authorised third-party vendors and digital banking channels.

He said a break in the fibre network was identified as the root cause of the disruption.

“The municipality thanks customers for their patience and co-operation while technical teams worked to restore service,” said Mzila.

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