City manager urges hands-on leadership to strengthen service delivery
City Manager Kagiso Lerutla has called on senior officials to prioritise on-the-ground service delivery and accountability during a Fixing the Frontline management meeting.
City Manager Kagiso Lerutla has challenged senior management to take a more hands-on approach to service delivery, urging officials to leave their offices and engage directly with operations on the ground.
Speaking during the latest Fixing the Frontline Service Delivery Management meeting, Lerutla stressed that effective leadership requires visibility and direct involvement where services are delivered to residents.
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“Office days are a thing of the past. Management must ensure service delivery is delivered to residents,” he said.
To strengthen accountability and monitor progress, the City Manager announced that senior managers will now be required to submit weekly reports every Friday.
The reports will track service delivery outcomes and ensure that commitments made translate into tangible improvements for communities.
The directive forms part of the City of Ekurhuleni’s broader Fixing the Frontline programme, which aims to improve efficiency, responsiveness and accountability across municipal services.
