FINAL WARNING: Ensure your meter is recoded

With three days left before cutoff, electricity consumers have been warned that if their electricity prepaid meters are not recoded by November 24, they will not be able to load electricity after the deadline.

After 20:24 on November 24, meters will no longer accept electricity tokens unless they are upgraded to Key Revision Number 2 (KRN 2).

This means once your current credit is depleted, you will lose power, and the meter will become inoperable – necessitating that the customer buys a replacement meter, estimated at the cost of up to R12 000.

To help its customers from being left in the dark or incurring the replacement costs, the City of Ekurhuleni says it has managed to achieve its target of updating all actively buying prepayment meters.

“The city would like to assure its electricity prepayment consumers, specifically those that are consistently purchasing electricity that their meters will not be affected by the technology change with respect to TID rollover and will still operate normally,” assured metro spokesperson Zweli Dlamini.

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How to check or recode your meter

If you are unsure whether your meter is upgraded or not, customers can use self-check to verify their meter status before reporting to the municipality.

To check your meter KRN status, you’ll need to enter the following codes based on your meter make, identified by the first two digits on your meter number.

Meter types used in the city:

Make: Landis & Gyr
Series: E460
First two digits: 07
Code to enter: i057 Enter
Results to display if not updated:1
Results if updated: 2

Make: Landis & Gyr
Series: PLC
First two digits: 07
Code to enter: i057 Enter
Results to display if not updated:1.2
Results if updated: 2.2

Make: Conlog
Series: RF
First two digits: 04
Code to enter: #005# Enter
Results to display if not updated:1
Results if updated: 2

Make: Hexing
Series: PLC
First two digits:14
Code to enter: 873 Enter
Results to display if not updated:1
Results if updated: 2

Make: Itron
Series: PLC
First three digits: 016
Code to enter: 005 Enter
Results to display if not updated:1.2
Results if updated: 2.2

Make: Sanxing
Series: PLC
First two digits: 45
Code to enter: 005 Enter
Results to display if not updated:1.2
Results if updated: 2.2

If the meter displays the expected results, your meter has been upgraded and you can continue to buy electricity tokens.

However, if the meter displays 1, then you need to update your meter, collect a set of Keychange tokens at your nearest Energy Department offices situated throughout the city.

You can contact the City of Ekurhuleni’s call centre on 0860 543 000.

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