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Do not panic when you receive two bills in April

Don’t be alarmed by your April bill.

The City of Joburg has decided to waive the interest on late payments for municipal services for March and April 2023.

The MMC for Finance in Johannesburg, Dada Morero, said, “We took a decision because of the recent system maintenance on our Enterprise Resource Planning system, which led to many customers not receiving their monthly statements on time, resulting in missed payments.”

Customers are advised not to panic should they receive two bills this month reflecting billing for March and April.

The April bill will also include customers’ March balance, reflecting any outstanding or paid amounts. This means that customers might have a credit, or an outstanding amount, on their April statements, depending on each customer’s circumstance. Customers who chose a fixed payment due date might also receive their March statement this month, reflecting the due dates, which have already passed.

“We sincerely apologise for the inconvenience caused during the system maintenance, but it was necessary so that we henceforth improve our service delivery. No customer will be charged any interest except for those who owed the city as of February 28, before the system was unavailable,” explained Morero.

He further said that the city values its customers as critical stakeholders.

For more information, call the city’s Call Centre on 0860 562 874 or visit www.joburg.org.za

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