Gauteng launches digital platform for transport operating licences
The new Gauteng Public Transport Regulatory Information System aims to reduce administrative delays, improve transparency and make operating licence services more accessible.
A newly launched digital platform for processing transport operating licences is expected to reduce administrative delays and make services more accessible to operators, according to Gauteng MEC for Roads and Transport Kedibone Diale-Tlabela.
The Gauteng Public Transport Regulatory Information System (GPTRIS) is designed to improve access to licensing services, strengthen regulatory compliance, streamline processes and enhance transparency and governance.
It also aims to address longstanding challenges in the operating licence value chain, including delays linked to information technology infrastructure and administrative processes.
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“Our objective is to build a licensing system that is faster, more transparent and responsive, while ensuring that every application continues to be assessed against the applicable legislative and regulatory requirements,” Diale-Tlabela said on Tuesday, October 6.
She said GPTRIS would support regulatory compliance by standardising compliance checks and promoting adherence to legislative requirements, including the 60-day turnaround time for operating licence applications and the processing of over-the-counter applications.
Once fully implemented, the system will offer self-service functionality, allowing applicants to submit applications and track their progress from any location.
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The department said this would help reduce queues and improve the overall client experience.
The system will also provide an integrated payment facility for secure digital payments, while process automation and streamlined workflows are expected to reduce processing times and the administrative burden associated with paper-based processes.
The department said transparency and governance would be strengthened through real-time application tracking and improved management of licensing information.
“Purification of records, including route information, will contribute towards improved data accuracy and transparency,” the Department of Roads and Transport said.
For the e-hailing sector, the launch represents a step towards strengthening the interface between operators and the provincial regulatory system, while enhancing compliance and regulatory oversight.
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This follows the official recognition of e-hailing services as legal public transport under the National Land Transport Amendment Act and Regulations in 2025.
The launch forms part of the department’s broader digital transformation agenda, which aims to use technology to address administrative inefficiencies, improve the client experience and strengthen the management of operating licence applications.
The department said the system demonstrates its commitment to building a modern, efficient, transparent and accessible public transport regulatory environment.
