“Disgusted”, Tedstoneville, writes:
Every month I phone the metro’s call centre to give them my electricity reading.
In July I called the call centre on the same day as the previous month, only to be told that my file had been returned to the office.
Despite this information I gave them my reading and was informed that it would be phoned through to the office.
When I received my August account, I found no reading for my electricity usage, and was expected to pay an incredible amount of money, even though I had phoned in and given my reading.
I cannot say that I am angry, I am just sick and tired of the clueless staff who work at the call centre.
I feel this lack of competence leads to further problems in the accounts department of the metro.
I am at my wits end after sending numerous emails for a member of the metro’s call centre or accounts department to correct my account and getting no reply.
I implore all residents who fall under the Ekurhuleni Metro to check their accounts thoroughly before paying.
As it is clear these people have no idea of what they are doing.
