Residents, councillor frustrated with Ekurhuleni call centre
Local councillor says the metro’s call centre needs to answer its telephones.
Clr Wendy Morgan, Ward 36 councillor, writes:
After receiving numerous complaints from residents regarding no answer at the metro’s call centre, I also tried to report issues, on behalf of resident, to the call centre.
Firstly, it takes so much time to listen to all the options you can select and then when you do select an option, the phone just goes dead – no answer.
It needs to be considered that most residents are calling from cellphones to report complaints and it is costing a fortune, as well as being very frustrating.
The matter needs urgent attention as residents need to have an easy way to report issues.
Sometimes the metro’s SMS line garners a response and at other times it does not.
The email system to the call centre email address works, but if it is an urgent issue, like water leaks, it takes too long and there is no response after hours.
