We hear too often of motorists who are involved in crashes and have their vehicles towed away from the scene without their permission. Or of vehicles being towed and stored at excessive daily rates. There is no need for this to happen.

“Motorists have rights and they must enforce these if they are able to,” said the Automobile Association of South Africa (AA).

The association says it is important to note that not all breakdown truck operators are unscrupulous and that there are more professional, ethical operators out there than not.

There are accredited service providers who adhere to strict rules and ethics.

According to the AA, it is also important to recognise that this is a valuable service for motorists who are stranded on the side of the road due to mechanical breakdowns or crashes.

“Towing can be costly. If you are not in a financial position to pay a large once-off fee for towing, we would advise vehicle owners to explore options that cover these costs,” said the AA.

Among the tips the association gives to motorists in relation to towing services are:

• If you are involved in an accident, and are able to do so, contact your insurer first. Don’t let someone else contact them on your behalf.
• It is your right to choose a breakdown service provider, not anyone else’s. This only applies if you are able to contact them. If you are incapacitated, the police or emergency personnel on the scene will make a decision on who should tow your vehicle.
• Always check and read any documentation carefully, before signing anything.
• If you are insured, contact your insurance provider for advice.
• If your insurance includes coverage for breakdown services, contact the emergency number provided with your cover.
• Get all the relevant information from the breakdown truck operator, before allowing him to move your vehicle. This should include driver’s name, the company’s name, its registration or association registration number, a contact number and physical address, as well as the address of its storage yard, and the registration number of the truck. If possible, take a photograph of your vehicle with the tow truck before it leaves.
• Establish upfront, and in writing if possible, how much the service is going to cost (including per-kilometre rates), and how much any storage costs will be, especially if you do not have any insurance coverage.
• Remove all valuables from your vehicle before it is towed. Remember to check everywhere.
• Contact the AA for assistance if you are a member.

“It is important for motorists to understand they are in charge of their vehicles, and that they do not have to be intimidated into doing anything they don’t want to do. Being covered through insurance is the best option, but even without it, no one has the right to take your vehicle without your consent.”