THE Digital Partnership Model recently launched by the Department of Home Affairs with South African banks can significantly reduce or even end the infamous Home Affairs queues if the rollout works as planned.

Instead of going to one of the limited 349 Home Affairs offices, the department said in a statement that one can now apply for a Smart ID card at certain bank branches using fully digital systems integrated with Home Affairs.

The first participating banks are Capitec Bank and Standard Bank with First National Bank reported to follow soon.

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According to the department, the new system allows for people to apply to replace the green ID book with a Smart ID, re-issue a Smart ID if you already have one, and complete the process in five to 10 minutes, no booking required, no paperwork, as the system is fully digital.

“Banks connect directly to Home Affairs through a secure API system, meaning applications are processed instantly in the bank’s system.”

In the statement, Home Affairs revealed that about 16 million South Africans still use the green ID book, which is considered one of the most fraud-prone identity documents in Africa.

Why move to Smart ID card

Having a Smart ID card will reduce identity fraud, speed up verification for banks and services, reduce queues at Home Affairs, and make services accessible closer to where people live.

“During 2026, the system will expand to include first-time Smart ID applications, passport applications, courier delivery of documents, and applications through banking apps.

“The long-term goal is 1000 bank branches offering Home Affairs services by 2029.”

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To find your nearest participating bank branch, and to be informed as more branches are activated, visit www.dha.gov.za/banks.