Shop Smart this Silly Season

With the festive season on our doorstep and you rush to the store to buy gifts for your friends and loved-ones, keep in mind that the Consumer Protection Act (the Act), which came into effect on 1 April 2011, was put in place to protect you.

Know Your Rights – Returns:

Many people don’t understand when goods can be returned under the Act and what their rights are with regard to receiving store credit or cash.

Under the Act, there are certain specific instances in which goods can in fact be returned.

If goods were bought as a result of direct marketing, you have five business days in which to return them and receive a full refund.

However this is only the case if the goods have not been opened or used. In order to cancel the agreement, you need to provide the supplier with a notice in some recordable form (such as an email or a letter) stating your intent – you are not required to give a reason.

Goods must be returned at your own expense and a supplier has 15 business days from the receipt of the returned goods in which to refund you.

An example of this would be if you are approached in a shopping centre by a cosmetics seller who induces you to try their new range of products.

Once you have tried the products you feel pressured into buying them but on your return home you immediately regret the purchase having spent more money than you could actually afford to.

Under the Act, you have the right to take the goods back to the supplier and demand a full refund – as long as the goods are unopened and unused.

You have five business days in which to do so which the Act refers to as a “cooling down period”.

You also have the right to return goods and receive a full refund if you did not have an opportunity to examine the goods before they were delivered and the goods did not correspond with the description provided, or were not of a type and quality that was agreed upon.

An example of this is if the goods were bought through a supplier’s catalogue. Based solely on the image and/ or description of the goods in the catalogue, you purchase several items.

When you receive delivery of these items, you notice that the quality is poor and that they do not match the catalogue’s description.

You may be required to show that the goods delivered did not correspond in all material respects with what an ordinary alert consumer would have been entitled to expect based on the description.

You have 10 business days in which to return goods and claim a full refund. If you change your mind once you have purchased goods and you wish to return them, a supplier is not legally obliged to exchange or refund the goods.

Any store policy that offers to accept returns or exchanges and give refunds is actually surpassing the requirements of the Act and they are therefore entitled to offer store credit as opposed to a cash refund.

An example of this would be if you bought a shirt from a store without first trying it on even though there were dressing rooms available for you to do so. When you try the shirt on at home you discover that it is too small and decide to return it.

In this scenario, a store would be entitled to refuse the refund or to offer store credit instead of cash. For further information on this click here or on facebook.