Middelburg Observer Policy: Online reader comments

The Press Code dictates how this should be done.

 In accordance with chapter two of the Press Code, the Middelburg Observer publishes its User Generated Content (UGC) Policy.

UGC Policy:

Any person who makes use of the Middelburg Observer’s online platform extensions* agrees to the following:

The publication, its websites and its social media platforms and all persons who utilise it are subject to the Constitution of the Republic of South Africa, 1996.

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User Generated Content (UGC) is regulated accordingly.

Any user who generates and publishes a comment or any other content on the paper’s online platforms agrees that:

• No user may publish content that amounts to propaganda for war, incitement to imminent violence, advocacy of hatred that is based on race, ethnicity, gender or religion and that constitutes incitement to cause harm.

• No user may conduct himself in a way that unjustifiably infringes on person’s basic human rights as set out in the Constitution’s Bill of Rights.

No user generated content posted onto the Middelburg Observer’s online platforms by members of the public reflect in any way the views of the publication or its employees. The media is not responsible for moderating UGC and can therefore not be held liable for the content posted by readers on its social media platforms and websites.

Should users conduct themselves in ways that contravene the above, Middelburg Observer is to be alerted as follows:

• Members of the public must send an e-mail to

In the e-mail, the content complained of must be included, as well as the details of the user who made the comment.  Identify clearly the platform on which the comment was made as well as the date and time. Complainants must indicate whether the content is in breach of this UGC policy and, if so, in what manner.

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• Once Middelburg Observer has been made aware of the content complained of, it will evaluate whether the content constitutes a breach of its UGC policy. If the content is found to be a violation of the publication’s UGC policy, the comment complained of is to be deleted within a reasonable time.

• The publication’s decision is to be communicated to the complainant. The user who made the comment may be banned from the social media platform to which the content was posted.

* The extensions include but are not limited to social media platforms such as Facebook, Twitter and Instagram.

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Caxton Reporter

Caxton Local Media’s readership remains the highest in the communities that it serves. The group has 123 newspapers with representation in the majority of provinces across the country and over 60 community news websites.
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