How to log your municipal issues

Looking and logging, as the council terms it, is vital, ward councillor David Potter has said. Knowing the right methods and contact details to call to report your issues is just as important. Potter added, “If your query has not been attended to after the service time indicated below your query, please get in touch with the ward councillor for your area, stating the reference number, date logged and detail.”

Below is a list of methods for logging matters with the relevant entities and the service level agreement turn-around time for specific issues. All matters can also be logged by calling 011-375-5555 or 0860-56-2874. For emergencies contact 011-375-5911.

•  Joburg Water: Water burst (48 hours), no water (one day), sewer leak/blockage (24 hours), meter leak (7 working days), fire hydrant leak (2 days) and bees in meter box (3 days). During office hours and weekends 8am to 4pm, matters can be logged by emailing customerservice@jwater.co.za or SMS 082-653-2143. If your email is sent after hours it will be logged the next business morning.

•  City Power: No power to area/property (4 hours), illegal connection (24 hours), dangerous situation (immediate), street light not working (2 working days), meter conversions (5 working days) and faulty meter (7 working days). Matters can be logged through a mobile device at citypower.mobi.

•  Joburg Roads Agency: Potholes (3 working days), manhole cover missing (3 days), blocked kerb inlet (3 days), road trenches (3 days), road collapse/dangerous situation (immediate), stop/traffic signs damaged or missing (7 days), traffic signals all out (24 hours) and traffic signal flashing (24 hours). Email hotline@jra.o rg.za.

•  City Parks: grass cutting in open spaces (up to 30 days), grass cutting of parks (dependent on status of park), grass cutting in cemeteries (7 days), fallen tree or branches (24 hours), pruning of tree (30 days). Email jcp@jhbcityparks.com.

•  Metro police: Traffic violations, noise, dumping, motor vehicle accident and vagrants (dependent on incident and resources available). Call the Emergency Management Services/Metro police call centre on 011-375-5918/5911.

•  Pikitup: New/additional bin request (7 days), animal carcass removal (24 hours) and cleaning of an illegal dumping site (7 days). All matters to be logged with Joburg Connect on 011-375-5555 or 0860-56-2874.

•  Revenue: Change of ownership (up to 6 weeks – performed automatically by back office), finalisation of rates (within 5 working days – performed automatically by back office), new meter installation for water/electricity (installed within 25 working days after payment), final readings on move out (owner to provide city council with 7 working days notice), closing of account (account adjustment and finalisation will take no longer than 30 days. New owner to pay deposit for services), issuing clearance certificate (within 3 working days of application), refund (within 30 days provided service ticket is compliant and services finalised by back office) and opening new account (one day). All matters to be logged by visiting your nearest walk-in centre.