Car accidents are stressful, but fraudulent tow truck operators are adding to the distress of South Africans. Motorists are increasingly tricked into handing over their vehicles under false pretences, often believing they are dealing with their insurer’s authorised service.

A recent incident in Gauteng highlights the problem. A mother reported her daughter being scammed after a three-car collision. Tow truck operators arrived swiftly, claiming to be acting on behalf of her insurer. They used scare tactics, warning her about the airbag’s potential danger and the risk of invalidating her insurance if she moved the car.

Believing she was speaking to her insurer, the daughter agreed to have her car towed for “assessment”. However, the vehicle was taken to a tow truck company’s premises, not an accredited repair shop. To release the car, a hefty fee of R12 900 was demanded. Despite involving the police, the signed digital authorisation form obtained under false pretences limited their ability to assist.

Juan Hanekom, national director of the South African Motor Body Repairers’ Association (SAMBRA), warns that such scams are widespread. “These deceptive tactics are becoming increasingly sophisticated. Motorists need to be aware that not all tow truck operators have their best interests at heart.”

Protect yourself: Essential tips for motorists:

· Know your insurer’s approved service: Keep your insurer’s authorised tow service details readily available. Call them directly, avoiding third-party interventions.

· Verify before acting: Do not trust unsolicited calls. Verify the caller’s identity by contacting your insurer using its official number.

· Check identification: Ensure the tow truck operator is from an accredited service.

· Read before signing: Never sign any document without a thorough review, especially digital forms.

· Call for help: If unsure, contact a trusted friend or family member for guidance.

SAMBRA emphasises consumer protection and transparency. “Motorists should be cautious and empowered with knowledge,” says Hanekom. “By being aware of these scams, they can protect themselves from financial and legal headaches.”

Source: Cathy Findley PR