Bank refuses to pay back the money

Stanger resident Doug Millican’s card was allegedly cloned and his bank is now refusing to reimburse the stolen money.

After conducting their investigation Nedbank‘s card fraud investigation unit concluded that Millican’s original chip card was used to make the transactions requiring a pin via ATM, so they are not going to pay back the money.

“I was lying in bed, close to 10pm, on March 2 when my phone started to go off with notifications of withdrawals from my account,” said the outraged Millican.

“They are in effect calling me a liar and a thief. I cannot drive at night. I am completely blind in the lights of oncoming traffic, so I am always home by 5pm.”

The 71-year-old pensioner was able to call the bank’s fraud line in time to stop the final transaction of R2987 from going through, but not before four other transactions amounting to almost R2000 had been taken from his account.

“My phone then ran out of airtime so I could do nothing more before going into the branch the next day.”

Millican said the bank was initially helpful and he was promised that it would take about six weeks to rectify the problem.

“Its been more then six weeks and now they tell me that the case has been closed and there’s nothing more they can do.

“I have been using this branch for many years and they know me well. R2000 may not be a lot of money to some people but to a pensioner it is significant.”

Nedbank referred Millican to the Ombudsman for Banking Services.

Nedbank’s Card and Merchant Fraud head, Deon Louw said Millican should report this matter to the South African Police Services as a matter of urgency to open a case of fraud.

“Nedbank urges clients who suspect fraudulent activity on their account to report the matter to Nedbank within the first 40 days of the transaction being processed. If the matter is reported after the first 40 days, Nedbank is required by industry rules to allow the originating bank and collector of the debit order an opportunity to demonstrate that they had a mandate to collect the debit before any transaction can be reversed. Nedbank is committed to working with all stakeholders to mitigate any potential abuse of the Debit Order system and urges its clients to contact the Nedbank Client Contact Centre on 0860 111 555 should they suspect they have been victims of debit order abuse.”

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