City Power launches imbizo programme
Residents are urged to attend and support the upcoming City Power community imbizo programme, in an effort to open communication channels between customers and the entity.
City Power has embarked on a series of community imbizos across the City of Johannesburg from April, continuing until the end of May, as part of their proactive stakeholder engagement efforts.
The customer imbizo initiative is designed to create a platform for direct engagement with residents, businesses, and government customers spread across the city, from those living in high-risk and non-normalised areas, to those living in suburban neighbourhoods.
Read more: City Power officials address community on their electricity concerns
City Power spokesperson Isaac Mangena explained that the sessions will focus on power supply concerns faced by residents, issues around illegal connections, and infrastructure vandalism. They will also discuss City Power’s winter strategy and address service delivery challenges. “These engagements also serve to reinforce our partnerships with communities, while educating customers on responsible electricity use, payment compliance, and safety.”
He ensures residents that, on the day, all departments from the entity will be available to respond to customer queries. “We will further use these platforms of engagement to share recent service delivery successes, and strengthen relationships with ward councillors and regional stakeholders.”
Also read: Power outages continue in Randburg
The imbizos will provide insight into:
• The availability of critical spares and technical resources,
• Outage response plans and load management,
• Network security measures,
• Scheduled winter maintenance and plant status,
• Streetlight maintenance and improvements, and
• Efforts to formalise electricity supply in non-normalised areas.
The exact time and venue of the imbizos will be communicated in due course, directly with respective communities. The entity will host at least two sessions in each region, to give as many people as possible an opportunity to interact with them directly.
“These sessions are particularly important during [winter], where we normally encounter an increase in the number of outage calls,” said Mangena. “Some of these outages can be avoided with just a slight change in customer behaviour. We hope that these engagements will go a long way in proactively addressing some of these unplanned supply disruptions, which come as a huge inconvenience, particularly during this period.”
The segments of customers will be engaged on the following dates:
• Region B: Hursthill, Randburg, on May 19 and 29,
• Region E: Alexandra on May 20, and
• Region F: Reuven Inner-City on May 22 and 27.
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