Residents have been advised by the Tshwane metro to urgently register online with e-Tshwane Services in order to pay their municipal accounts electronically after a post delivery delay due to the South African Post Office strike. “Registration is free and a once-off process. This service also provides a full history of accounts and payments made, as well as the ability to interact with the municipality in the form of lodging complaints and queries electronically,” said the spokesperson, Selby Bokaba.
Due to the ongoing strike by the South African Post Office, the delivery of January municipal bills has been delayed and is expected after the usual due date. “The secure online service allows customers to view, download and make payments on all utilities accounts electronically from the comfort of their home or office,” said Bokaba.
Residents using the e-Tshwane Service can expect the following benefits:
· Receiving an immediate confirmation of the payment instruction via the service, followed by proof of payment and a payment receipt once the payment has been confirmed as successful by your bank.
· This proof of payment is then saved in your payment history and is available to you and the municipality in the event of any payment-related issues or disputes.
· Payments made via the service are reconciled and allocated against your account, eliminating any possibility of incorrect allocations or lost payments.
· Payments made via other facilities can take up to 14 days to reflect on your municipal account, whereas this delay is removed for payments made via the e-Tshwane Service, eliminating the risk of unwanted actions by the municipality.
“The Tshwane metro hopes that the Post Office strike will jolt customers to register for a speedy, efficient, better and hassle-free e-service,” Bokaba concluded.
