Important emergency and service delivery numbers
Important numbers everyone should have.
Below is a list of service delivery and emergency numbers everyone should have. You can print it out, stick it on your fridge, carry it in your wallet or keep it in the car.
Emergency services
Netcare 911: 082 911
ER24: 084 124
Ambulance: 10177
Police/emergency: 10111
Crime stop: 08600 10111
Childline: 0800 055 555
National counselling line: 086 132 2322
Women abuse: 0800 150 150
Narcotics Anonymous: 0881 30 03 27
Service delivery numbers
PTA: Waste management complaints
All: 012 358 0577/9
Domestic bin complaints
East: 012 358 0526
Moot: 012 358 6462
North West: 012 358 0554
South/Centurion: 012 358 1317
Bins not lifted/emptied
Tel: 012 358 9461/0592
Email: andreb@tshwane.gov.za
By-law offences (for example, illegal street trading and illegal nightclub activities)
External: 012 358 0070
Toll free: 080 111 1556
Electricity-related complaints
External: 012 358 9999
Toll free: 080 111 1556
Tel: 012 358 0214/0443/0231
After-hours sewerage complaints
Tel: 080 000 4135
Storm water drainage and pothole repairs
Tel: 012 358 0614
Email: pothole@tshwane.gov.za
Reporting of water problems
External: 012 358 2111
Proes Street depot: 012 327 0147
Power failures
External: 012 339 9111
Power failure reporting by SMS: SMS “Power and your acc no.” to 082 612 0333. Example: “power 5120369” to 082 612 0333.
Meter readings
Tel: 012 358 9999, select option 2 and then option 4
Fax: 012 359 6888, five days before billing date only
Email: meterrecords@tshwane.gov.za
Tel: 10177/012 358 2124/012 310 6200
Metro police accidents reports
Tel: 012 358 7244/358 7114
Traffic fines info
Tel: 012 358 7154/7157/7088/7089
Reporting faulty street lights
Tel: 080 111 1556/012 358 9999/012 358 2540/1
Email: streetlights@tshwane.gov.za
Complaints and enquiries
Email: customercare@tshwane.gov.za
The following alternative reporting facilities are also available:
Report power failures by SMS or online. SMS the word “power” followed by your account number to 082 612 0333 or 44676, or by calling 080 111 1556 and selecting option 3.
To report potholes, you can send an email to potholes@tshwane.gov.za.
To report faulty traffic lights, you can send an email to trafficsignalfaults@tshwane.gov.za.
To report water leaks, you can send an email to Waterleaks@tshwane.gov.za.
Should you have any enquiries related to water quality, send an email to drinkingwater@tshwane.gov.za.
Meter readings can be emailed to meterrecords@tshwane.gov.za on the correct billing period date. For billing periods, please visit www.tshwane.gov.za.
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