A lesson in life from a Tshwane employee

At a time where almost all news headlines are either about service delivery problems or Covid-19, it might be good to read some positive feedback from people who are positively affected by someone in their community.

Centurion resident Donné Rocha told Rekord about a woman in the community who seems to have an extremely positive perspective on things in the midst of municipal carnage.

“Mamokete assisted my 88- and 87-year-old parents with their faulty water and electricity bills at the Tshwane municipality’s Centurion branch recently. Not only was she extremely helpful, but she offered to go over and above her call of duty to rectify the problem. She is tremendously efficient in her job and she deserves to be recognised as someone who does her utter best in times where people have given up,” says Rocha.

Rekord caught up with Mamokete Mtolo, who is a consultant for Tshwane customer relations management walk-in centre in Centurion.

To be able to work with frustrated residents, to keep calm and be professional, is not something that every customer relations consultant can do. Although, Mamokete manages this with a smile.

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“I love to be able to resolve customer queries by ensuring that I consistently deliver on deadlines and milestones set by management. I enjoy to actively demonstrate dedication and diligence when interacting and communicating with various customers. To provide feedback and give a smile to customers who are frustrated,” she said about work every day.

Although many residents have had frustrating experiences with Tshwane workers before, Mamokete said that she has earned awards for her customer service approach.

“I have received various compliments from customers I have assisted. I was also nominated in the Customer Relations Management 2020 rewards and Recognition rewards by Management.”

During Covid-19 many are under additional pressure and financial stress, Mamokete however feels that taking the time to look after your body and mind, might have wondrous results.

“My advice to people who strive to resolve municipal issues during this challenging time is to take each day as a challenge and aim to do better. Follow recommended safety precautions and guidelines. Avoid stressful situations as that might affect your work performance and overall well-being.”

We can all learn something from someone like Mamokete, who works with a lot of frustration in the midst of financial, political and economic difficulty.

“Thank you, so much Mamokete. Your excellent service does not go unfounded. I truly appreciate your assistance and help. You are a credit to Tshwane,” Rocha concludes.

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