Metro launches new contact centre for its customers

Residents of Pretoria can now easily report service delivery problems via a brand-new online customer centre.

The metro launched the Sinch contact centre on Friday, March 10.

This follows the outcome of its recent customer satisfaction survey.

Residents can use the same procedures as before to report their service delivery issues.

The system will replace the SAP Business Communication Management which has come to the end of its life, according to the metro.

“The centre aims not only to optimise the metro’s customer relations management processes, but also to improve the customer care experience,” the metro said in a statement.

“It will minimise the time that customers spend interacting with the metro in its venture to support and serve the communities of Tshwane better.”

Tshwane customer relations management involves dealing with service delivery queries, complaints and specific requests and demands, with accurate information.

The new centre will empower the customer relations management team to provide exceptional customer care using modern technology to deliver services to a large complex range of customers.

Residents can make use of the following contact details to report their issues to the metro:

– Tshwane call centre: 012 358 9999

– Toll-free call centre: 080 111 1556

– To report potholes, send an email to pothole@tshwane.gov.za

– To report water leaks, email waterleaks@tshwane.gov.za

– To report traffic signal faults, email trafficsignalfaults@tshwane.gov.za

– To report streetlight issues, email streetlights@tshwane.gov.za

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