POLOKWANE – The Polokwane Delivery Drivers group has called on restaurants and stores to verify the identities of delivery riders, raising concerns over apparent profile-sharing, account leasing and order theft in the city’s fast-food and parcel delivery sector.

In a letter dated July 14, seen by Polokwane Observer, the group said the problem has escalated in recent weeks with an influx of foreign nationals into the city. Some told drivers they had come from KwaZulu-Natal, Gauteng and Cape Town.

The drivers, who operate motorcycles and vehicles using popular delivery and e-hailing platforms, believe this points to a wider network.

Profiles being opened using others’ identities

The group alleges that some delivery profiles are being opened using passport or ID details that do not match the person collecting the order. They further claim that some South African citizens are allowing others to use their identities in exchange for payment.

March to police station and food outlets

Chairperson Ralf Ramello led a march to the Polokwane Police Station on Saturday before proceeding to several food outlets in the city, calling for law enforcement action and greater accountability from businesses.

“But South Africans are expected to produce fingerprints taken by the police, a certified copy of an ID, a Dekra report and proof of vehicle insurance. The question is, because many have been found not to have work permits during recent operations targeting undocumented foreign nationals, how are they being approved?” he asked.

A foreign national, speaking on condition of anonymity, told Polokwane Observer that a delivery profile could be arranged for R2 380, plus R800 for a delivery bag, but declined to identify those involved.

Police: Insufficient evidence for case

Ramello said police informed the group there was insufficient evidence to open a criminal case at this stage. The drivers then visited restaurants in the CBD and shopping malls, urging managers to compare the profile name and photograph on delivery apps with the driver’s identity document before releasing orders.

“The request is aimed at protecting the law, safeguarding the jobs of South African drivers and ensuring customer safety by taking action against those found to be breaking the law,” Ramello said.

Companies yet to respond

Attempts to engage the digital platform companies had not received a response by the time of going to print. Police said investigations could proceed if complainants were able to identify specific suspects or provide evidence linking individuals to any possible offences.