Weltevreden Park Clinic pledges to serve with a smile
“All our staff members signed a pledge and received a badge they will wear on their uniform to indicate that they have pledged to serve with a smile."
A smile alone may not guarantee excellent service at your local clinic, but excellent service almost always starts with a smile.
A smile shows empathy and recognition and is one very simple way to make community members feel welcome and valued when visiting their local health facility.
On Tuesday, March 29 Weltevreden Park Clinic held an Open Day under the theme ‘Service with a smile’ to create a smile culture on their premises.
The purpose of the day was explained in detail by Quality Assurance Coordinator, Lindiwe Nkasa who also weighed in on the chosen theme.
According to Lindiwe the clinic launched the ‘I serve with a smile movement’ so that they could improve the experience of the community at the facility.
“We would expect the community to give us feedback on how our staff was doing after pledging to serve them with care, dignity and respect.
“The same way we get complaints from the public, we expect also to get compliments so that we can improve the service and their experience with us,” said Lindiwe.
The staff of Weltevreden Park Clinic made pledges to serve the community with care, love, respect, dignity, without discrimination, provide privacy and protect the institution.
The clinic’s Operational Manager Sharon Pieterse told the Northsider that the day was to just motivate their staff to keep up the good attitude and to serve with a smile.
“All our staff members signed a pledge and received a badge they will wear on their uniform to indicate that they have pledged to serve with a smile.
“We want to encourage the community to give us feedback if they see a difference and are happy with the services that they are receiving,” said Sharon.
Community member Themby Titsha who was a visitor at the clinic on the day told the Northsider that she felt it was very important for people within the community to have information on what was happening in the clinic.
“I feel programmes such as this one today assist in clarifying a lot of challenges within the clinic, especially that of communication,” said Themby.
