Let the plans begin
FOR many South Coasters the treatment dished out by Ugu’s call centre has often been worse than being without water. Over the past few months frustrated consumers have vented their anger by writing strong-worded letters telling of the woeful ‘service’ received from the district municipality’s helpline. The 24-hour call centre was established to ensure that …
FOR many South Coasters the treatment dished out by Ugu’s call centre has often been worse than being without water.
Over the past few months frustrated consumers have vented their anger by writing strong-worded letters telling of the woeful ‘service’ received from the district municipality’s helpline.
The 24-hour call centre was established to ensure that customer complaints were efficiently attended to.
It was an epic failure.
Instead of offering assistance it raised their ire. Calls were reportedly dropped or simply went unanswered.
Ugu says it is working hard to improve its operation and the call centre is part of its turnaround strategy.
Spokesman Sipho Khuzwayo says “part of the plans to be implemented include the enhancement of human resources”.
If that means call centre operators are going to get their buts kicked – then let the plans begin.
