EDITOR – My garden service notified me on 21 September 2020 that the water meter was leaking. I checked and phoned to report it. A plumber arrived and fixed it – or so I thought. On 23 September I checked the meter and found it was still leaking – reported it and the plumber arrived and fixed it – or did he?
On 30 September I checked the meter again which to my amazement was still leaking. I reported it and when the plumber arrived I showed him the pipe that was old and rusted and needing a new piece. He fixed it – or so I thought.
On 17 October I phoned again and at about 6pm on the same day a plumber arrived with a security guard and a flash light. I checked the meter and the rusted pipe he removed. He had to dig a small trench to remove the old pipe and replace it.
Then I got my water and lights account of R63 000. I visited the Sizakala office in Winkelspruit, while I kept paying my normal amount monthly. They asked that I take a photo of the meter, which had to include the meter number.
I sent all the information to them. Their verdict: they will investigate and report back to me on 28 March.
I pay the monthly water loss insurance of R200.11.
FRUSTRATED
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