Customer-focused staff would be better use of taxpayers’ money
I once again showed her the clipping and told her it is not a political issue but rather a new number and she was adamant this is not the number to use.
EDITOR – Thank you to our ward councillor for bringing it to our attention of the new number to use to send electricity meter readings to in the Sun edition dated 10 November.
READ IT HERE: ‘Use new number for electricity readings‘
I politely went to the local council office in Winklespruit to confirm the date by which to send my reading and in which format I should SMS the details.
The first reaction I got when I showed the newspaper clipping to the woman behind the desk was “I know nothing of this new number and I do not get involved in politics”.
I once again showed her the clipping and told her it is not a political issue but rather a new number and she was adamant this is not the number to use. Eventually a manager walked by and she asked her about this new number and the manager told her it is the new number to use.
To my surprise I was not given an apology. This type of person should not be employed to work face to face with customers and our tax money shouldn’t be wasted on sending them on a ‘customer-focused’ course as nothing will change. Rather employ people who can ethically do the job from the start.
EISH
