New call centre training at The Papillon Foundation
Mutual and Federal and The Papillon want to train students to be employed.
ROSETTENVILLE – THIS is an amazing story about the power that is released through concentrated efforts by various groups, with the focus on creating employment.
The vision was to create a project where unemployed people could be trained in technology that results in employment upon completion of the training. The Papillon wanted to eliminate the need by graduates who have to search for employment after they had completed the accredited, social outreach computer training courses offered at the centre.
Big companies, most notably Mutual and Federal, stepped up to partner with The Papillon, and the result is that Mutual and Federal will research and investigate the possibilities of working with The Papillon to train and employ learners for employment in their own call centres.
Mr Vassen Moodley agreed that this might also be a possibility at Santam.
Stephen Smith, CEO of the Papillon Foundation, said: “We seem to have many isolated entities that offer skills training today, and this is very commendable, but the problem is that we end up with many well trained people with good qualifications and nowhere to go. This results in severe despondency that leads to anger and dissatisfaction and all other kinds of ills.
“A way to overcome this is a suggestion that training entities should seek partnerships in the corporate arena to train job seekers in dedicated skills tailored to each company’s systems requirements. The focus should not only be on skills training, but also on employment partnerships.
“A solution could be to analyse the country’s skill shortages, and to seek partnerships for the training and placing of learners at identified companies that list the vacancies. These companies should be amenable to share their specific requirements with the training entities. The efforts will result in a dedicated training and employment process.”
And here is the great news! A pilot training session for 16 learners is planned to start soon.
Prospective students must note that computer literacy and a good telephone manner coupled with fluency in English will be prerequisites. Watch this space for an announcement.
