THE power utility, Eskom KZN, has urged all prepaid electricity customers including residents on The Bluff, Wentworth, Clairwood, Montclair, Yellowwood Park and Jacobs to check and recode their meters before the final deadline on November 24.

After this deadline, meters will no longer accept electricity tokens unless they are updated to Key Revision Number (KRN) 2. 

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Failure to recode by the deadline will prevent customers from loading electricity tokens, rendering their meters inoperable.

Spokesperson for Eskom in KZN Joyce Zingoni said Eskom has pre-coded its systems for meters and requires customers to complete the last step of the process for successful migration.

“This Do-It-Yourself process requires customers to purchase credit tokens from authorised vendors, after which they will receive two sets of 20-digit codes to enter into their meters for the update,” said Zingoni.

Residents are urged to check their meters first before reporting on Alfred Chatbot or visiting the nearest Eskom offices.

How to check the meter?

Customers need to enter 1844 6744 0738 4377 2416. Should this number not work, please punch in the below unique numbers according to the make of your meter.

• L&G (E460) – i057 enter
• L&G (PLC2) – i057
• Conlog – #005#
• Voltex – 005 enter
• Nyamezela – Press red and hold until display dots then type 005 enter.

If the meter displays 2, this means that the meter has been recoded and customers can continue to buy tokens. However, if the meter displays 1, then customers need to update their details through Alfred, the Eskom Chatbot, at www.alfred.eskom.co.za/chatroom/ by simply selecting ‘Update my details’ and completing the fields displayed.

Deadline will not be extended

Eskom confirmed that there will be no extension to the November 24 deadline for the Token Identifier (TID) update.

“Eskom has also opened its Customer Services Hubs and Customer Network Centres (CNCs) to further help customers who are still experiencing problems.  Eskom thanks those customers who have already completed the process and reassures customers that support teams are available for assistance,” Zingoni added.

Additionally, if a meter is pre-coded and a customer buys illegal prepaid tokens from unauthorised vendors, they will not be able to recode or load these illegal top-up tokens.

Ward 66 councillor Zoë Solomon urged residents to heed the call as deadline is around the corner.

“I have shared two methods for checking and if anyone has any questions they can call 0803 111111 and the operator will guide them through it.  It is imperative that people take personal responsibility and check their meters by simply inputting the number to determine if the meter needs updating or not,” said Solomon.

How to recode your meter:

• If you have any old tokens, use them up first because they will be invalid after recoding your meter.
  Then proceed with the new tokens, as follows:
  • Key in the first 20 digits of the recode token and wait for it to be accepted.
  • Key in the second 20 digits of the recode token and wait for it to be accepted.
  • Key in the 20 digits of your purchased token to recharge your meter.

To log any faults related to KRN, log a fault on https://alfred.eskom.co.za/chatroom/

For more information, updates, and assistance, customers are encouraged to visit Eskom’s website, follow its social media platforms, listen to radio announcements, or participate in local engagement sessions.

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