Everything you need to know about changing Sassa gold cards
Pensioners have until February 28 to change their Sassa gold cards to the new black cards that Postbank will be issuing to its clients soon.
PENSIONERS and other gold Sassa card holders have until February 26 to change their cards as Postbank is in the process of replacing it with black cards.
The pensioners still using gold cards will not be able to make any transactions as from February 28. Pensioners are urged to change to black cards that Postbank will issue to everyone before the deadline.
Also read: Sassa slams R500 grant top-up as fake news
The first deadline for Sassa cards is February 28 while the second deadline will be on March 20. However, Postbank said the current Sassa card will continue working until pensioners get their new black cards.
Postbank is appealing to South African pensioners not to delay, as that will save them from last-minute queues and the inconvenience of not being paid grant in time.
Frequently asked questions about replacing gold Sassa cards:
What do I need to bring to change my card?
- All that is required is your ID
- Bring any one of the following documents;
- Smart ID card
- Green ID Book or
- Valid temporary ID
Who must change their card?
- Everyone using Sassa gold cards must change to black cards, irrespective of the expiry date written on the front of the card.
When must I change my Sassa gold card to the black card?
- You must get your black card immediately. Do not delay as that will save you from last minute queues and the inconvenience of not being paid your grant in your card.
Also read: Beware of Sassa-card scammers
When will the Sassa gold card stop working?
- Use only for the period January 13 to February 26 (First deadline) – The Sassa gold card will stop working on February 28.
- After the deadline pensioners will not be able to use the cards at the ATM or retailers to withdraw cash, check balances or make purchases after this deadline.
- Use only for the period February 27 to March 20 (Second deadline) – The Sassa gold card will stop working on March 20. There will be no further extensions.
Why is Postbank asking us to change our cards?
This is an upgrade from a gold to a black card. Just like in any other bank, cards get to a point where they need to be changed because they either have expired or they need to be replaced to ensure they are continuously secure. Usually, banks charge a fee for replacing expired, damaged or lost cards. Postbank is replacing these cards free of charge.
Can asylum seekers also get access to their black cards?
What do they need to bring? Black cards are not yet being issued to asylum seekers at this stage. However, they will continue to access their grant money from any Post Office with their current documents when the gold cards stop working.
Also read: Southlands Sun 14 February 2025
I no longer have my gold card; what should I do then?
You do not have to have your gold card to receive the black card.
Will the card work immediately after I change it?
Yes. There is no waiting period for your new Postbank black card to work. You can withdraw funds immediately as soon as you receive the card, as you have always done with the gold card.
Where can I replace my gold card, and what are the operating hours?
You can collect your card from any of the selected Shoprite/Checkers stores, Pick n Pay and Boxers.
What are the benefits of the new Postbank black cards?
The black cards will have the same benefits that customers currently enjoy with the gold card which also ensures that you are protected from illegal deductions and financial abuse:
- No deductions
- Free first card replacement
- Three free withdrawals in store (or purchases)
- One free statement over the counter
What happens if I am unable to collect my card before the deadline of March 20?
You will continue to be paid your Sassa grants, only not in your gold card as it will stop working on March 20. You will access your grant though an alternative method that will include the Post Office branches. However, this arrangement will be temporarily available until June 30.
Change your card on mobile phone
To find the nearest store to change your card, simply dial *120*218*3# from your mobile phone and select the area you come from, from province to region. The stores near you will be displayed on your phone screen.
For further details contact Postbank on toll free number 0800 53 54 55 or email postbank.enquiries@postbank.co.za.
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