City Power extends its grace period to improve billing and curb illegal connections
Deadline extended as City Power gives prepaid customers until June 30 to switch to postpaid billing.
City Power (CP) extended its grace period for the conversion of non-vending prepaid residential customers to the postpaid billing system.
CP rescheduled the deadline from the end of December 2025 to June 30.
The utility encouraged affected customers to take advantage of the extended period for compliance to regularise their accounts ahead of the June 30 deadline.
ALSO READ: City Power condemns intimidation of teams during Klipspruit operations
The extension will give the customers more time to come into compliance with their electricity bills, cooperate with ongoing meter audits, and address any vending matters.
It forms part of the efforts to reduce losses through illegal connections and meter fraud, while also ensuring the accuracy of bills.
The utility further clarified that customers with solar photovoltaic (PV) systems already connected to prepaid meters are required to change to postpaid billing systems.
This will ensure accurate tracking of electricity import and export, and enable these solar photovoltaic customers to be billed appropriately.
ALSO READ: Heavy rain triggers over 2 000 City Power outage reports across Johannesburg
Once converted, customers’ electricity consumption will be billed monthly and reflected on their City of Johannesburg municipal statements, including applicable service and network capacity charges.
Reconciled consumption may be back-charged where required in line with city bylaws.
CP will continue conducting its stand meter audits across Johannesburg to identify non-vending prepaid customers, bridged meters, and other forms of non-compliance.
To prevent service interruption, disconnections, penalties, or additional charges, CP encourages customers to cooperate with authorised technicians.
