WHILE electricity was restored to most parts of Mtubatuba on the evening of the second day without, the outage resumed on Friday morning.

Eskom’s Joyce Zingoni said on Friday that the power utility was working on the breakdown and it was planned that power would be restored by the afternoon.

The breakdown, Zingoni added, was owing to a cable fault near Eskom’s Mtubatuba substation.

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Meanwhile, the police were yet to confirm reports of protest action at eMfekayi, which reportedly broke out on Wednesday evening due to the prolonged power outage, and allegedly resulted in a truck being set alight on the N2.

Photographs of the burnt truck were widely circulated on social media, with many users raising complaints about the disruptive power outage.

On Wednesday night, Ward Councillor Ntokozo Mthimkhulu shared an explanatory video from the site of the breakdown near the substation in the Nkodibe area.

In response to a question of what recourse customers can seek in instances where their refrigerated foods spoiled during the power outage, Zingoni said Eskom has a claims committee that assess all submissions.

Claiming for damages

Affected customers can either contact the Eskom call centre on 0860 037566 or submit their claim in writing to KwaZuluNatal@eskom.co.za with #Accounts in the subject line.

Customers should quote the fault reference number for all supply-related claims, and supply their contact details.

Submissions must include the details (date and time of the incident); an affidavit confirming the customer has not claimed from insurance; affidavit should include written reasons for the claim; customers must retain the damaged equipment and take photographs of each damaged item.

At least two repair quotations will be required for an item that needs to be repaired.

If the item cannot be repaired, proof must be submitted from a reputable dealer and a quotation for an equivalent.

If they have already purchased a new item, Eskom requires that the customer produce the proof of payment (invoice and receipt).

For livestock losses, photos of the livestock and a vet report is required.

WATCH the ward 4 councillor’s explanatory video:

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