Tax season: All you need to know about refunds

SARS has paid my refund into an old bank account, or what is delaying my refund from being paid to me?

These are some of the frequently asked questions being posed by taxpayers as the 2025 tax season swings into gear.

While the revenue service has already begun auto-assessing hundreds of taxpayers, those who will not be auto-assessed will begin filing their returns on Monday, 21 July.

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“Sars has started to issue auto assessments to taxpayers whose tax affairs are less complicated. If taxpayers agree with their auto assessment, no further action is required from them.

“Acceptance is automatic, so taxpayers need not manually accept the auto assessment. Taxpayers are advised to wait for the SMS or email notice before logging in to eFiling or the Sars MobiApp.

“Refunds of more than R100 due to taxpayers will automatically be paid into their bank accounts within 72 hours once the assessment is completed,” the revenue stated.

Here’s what you need to know about refunds this tax season:

Sars has paid my refund into an old bank account, what now?

Sars reminds taxpayers that the onus is on them to ensure their banking details are correct.

“Sars only pays refunds into valid bank accounts. If the ‘old’ bank account is still open and valid, Sars can’t assist, you need to consult your bank.

“However, if the account is closed, the credit will be returned by the bank and automatically reversed by Sars. This also invalidates the bank details and communication will be issued to taxpayer.”

I’ve been auto assessed but need to update my banking details, how can I stop the refund from being paid into the wrong account?

Sars will verify the details of the bank account with the relevant financial institute electronically prior to refunding you. If there is a mismatch, Sars will request you to verify your bank details. It is, however, recommended that you ensure your bank details are correct to prevent any delays in Sars refunding you.

What could delay my refund from being paid to me?

• When your banking details have been identified for verification, the process can take up to 21 business days from the date all the required supporting documents are received
• If your income tax return is selected for verification, it may take up to 21 business days from the date all the required supporting documents are received to conclude a verification. Thereafter, the refund should be paid within 72 hours
• If your return is selected for audit, it could take up to 90 business days from the date of receipt of all the required supporting documents in a complete and correct manner unless alternative arrangements are communicated
• If you have outstanding returns, the refund will not be paid until all outstanding tax returns have been submitted
• If your banking details are incorrect
• If you have outstanding debt on your account

Getting ready for filing season? SARS has got you covered! Whether it’s your first time or you’re a pro, our guide will help you file your return with ease: https://t.co/SCgQzQXMsy.

More info: https://t.co/c0xHC9fibH#YourTaxMatters #FilingSeason2025 pic.twitter.com/nfJ82PiSBd

— SA Revenue Service (@sarstax) July 14, 2025

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