After reading the letter in the Benoni City Times on Friday, June 13, I felt it necessary to respond.
Familiarising myself with the definition of trauma (a type of damage to the psyche that occurs as a result of a severely distressing event), I believe you are somewhat over reacting.
It is well known knowledge that on a daily basis many neighbourhoods are experiencing load shedding and are without electricity for several of hours.
It is because of this common knowledge that we, as consumers in the midst of an electricity crisis, prepare ourselves for the unexpected power outages.
To say that you experienced trauma for a day of what is perceived as merely an inconvenience, at most, forces me to wonder if you are aware of the much more serious events in the world.
Accidents occur daily, whether they were meant or not.
Seeking compensation, as you put it, it seems as if you are now only trying to take advantage.
You are well aware of the service available to the public, also well acquainted with power outages, yet you feel the need to make a fuss in the paper.
Understanding you were inconvenienced and do not approve of the service you have received, surely you must understand that there are bigger problems in the world then just that of your defrosted fridge.
My advice to you is to keep your phones charged at all times.
Place a towel by the fridge when the power goes out and have someone attend to your electric gate, in case such a massive inconvenience affects your family again.
Having your dinner at a restaurant, you saved yourself from having to do dishes and were able to enjoy a meal that so many others in our country do not have the pleasure of.
