Michelle Behr, Germiston writes:
I logged on to the www.ekurhuleni.gov.za online facility to download my statement recently.
I was upset because once again it showed my water usage escalating from 12KL last month to 150KL this month. The bill was R2 000 more.
There is a tab where you can log a complaint, compliment or query.
I clicked the “complaint” tab with absolutely no expectation, still thinking about how I was going to budget around the additional expense; I typed my complaint and submitted it.
Later the same day I was cc’d in emails from the website to my local municipality asking them to sort out my query; I was a little shocked but thought it must be an automated thing.
I was absolutely amazed when I was cc’d in an email from one accounts woman to another at the municipality asking that my query be sorted out, I never expected that.
But what absolutely blew my mind was when I received an email from the municipality telling me my account had been rectified, with proof of the corrections.
All this was done from my desk at the office, and it took no longer than 24 hours.
I am very impressed and grateful.
Well done on the service Ekurhuleni.
