Prepaid water meters to be phased out in Mogale
Residents are urged to monitor their meter status and report billing issues as the conversion process rolls out.
The municipality is in the process of converting all Blue Tag and Silver Tag prepaid water meters to postpaid water meters.
Mogale City Local Municipality said in a statement that the conversion aims to address the short lifespan and high maintenance requirements of these meters, as well as revenue losses and budget constraints related to repairs and replacements.
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Residents are requested to take note of the following:
• Prepaid meters with remaining credit will only be converted once the available credit has been fully used
• Faulty or non-functioning meters will be prioritised for immediate conversion. In such cases, customers are required to contact the municipality to initiate the process
• The municipality is aware that some previously converted meters are not yet reflected in billing. Affected customers are encouraged to report this to avoid the accumulation of debt
According to senior communications practitioner Tendani Shavani, there is no need for residents to visit municipal offices. Customers can submit their details via email to maud.selebano@mogalecity.gov.za or customerservices@mogalecity.gov.za or via WhatsApp on 083 787 2814, quoting their water meter number and municipal account number.
