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You can now manage FlySafair flight details on WhatsApp – Here’s how
FlySafair’s WhatsApp booking management features would be useful for those in areas where connectivity is low
Photo: Supplied
Have you ever struggled to find your flight details online after making a booking? Well, low-cost airline FlySafair launched new features within its social media WhatsApp business account.
The features allow passengers to search for their booking and check-in for their flight directly within the messaging app.
Kirby Gordon, Chief Marketing Officer at FlySafair says the new WhatsApp features are just some of the many ways to create a frictionless travel experience from booking to arrival.
“By adding these new services, we’re able to offer our passengers more choice when it comes to their journey.”
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Gordon says FlySafair’s WhatsApp booking management features would be useful for those in areas where connectivity is low and the chance of the website or app timing out, as a result, is high.
“Where internet access proves to be less reliable, passengers can bypass the website and app to easily search their flight details and check-in via WhatsApp, ensuring complete peace of mind before arriving at the airport.”
To access the WhatsApp services, passengers can send a message to the FlySafair business account on 087 357 0030.
A simple “Hi” will bring up a menu with different options.
Passengers can select option 2 for check-in and by following the prompts will receive their boarding pass via the messaging app.
To review a booking, select option 1 and follow the message prompts to pull up the flight details.
FlySafair says in the next couple of weeks, passengers will also be able to add a bag to an existing booking and buy a food voucher through the messaging app.
It says these new features build on the airline’s existing suite of WhatsApp services, which include the sending of boarding passes after check-in via the website or app, as well as direct messaging capabilities with the airline’s customer service agents.
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