Home Affairs extends operating hours after system glitch

The department announced today that home affairs offices will be open until 18:30 tonight to make up for the system that went offline nationwide on Friday. 

The announcement was made earlier today with home affairs minister, Dr Aaron Motsoaledi, saying it the extended hours are owed to the public to make up for lost time on Friday.

“The Department of Home Affairs wishes to inform members of the public that services at the department have been restored. The department and the State Information Technology Agency (SITA) have been able to fix the cable breakage that impacted service delivery on Friday,” said the department in a statement.

Motsoaledi instructed the department to extend Monday’s operating hours in order to ensure that all clients that visited the offices on Friday are served.

According to Motsoaledi, the department owes it to the public to extend operating hours to compensate for the unfortunate network failure incident.

The department will be open until 18:30 and everyone who is in the office by this time will be assisted.

“The department appreciates the patience of the public on Friday and apologises for the inconvenience caused by the unfortunate network failure.” – SAnews.gov.za

Read original story on mobserver.co.za

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Jana Boshoff

Jana works as a senior support specialist for Caxton digital. Before that she was a journalist at the Middelburg Observer 15 years where she won numerous awards including Sanlam's Up and Coming Journalist, Caxton Multimedia Journalist of the Year, and several investigative awards. She is passionate about people and the stories untold.
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