Game prioritises stock and delivery of essential goods

Game Stores is committed to providing South Africans with essential goods in as many areas as possible, through its brick-and-mortar stores and its partnerships with Uber Eats and OneCart, as it works to soften the blows for consumers affected by the violence and looting.

“Our ability to deliver online orders has been affected in some areas, such as Durban and surrounds, where routes have become inaccessible or unsafe,” explains Game vice president Andrew Stein.

“We are proactively communicating with customers and doing all we can to minimise delays, including rerouting orders to operational stores and facilities. Our focus during this time is to ensure that our customers are able to shop for essential items safely and conveniently.”

Stein adds that the partnerships with Uber Eats and OneCart, which were launched during the initial level five lockdown in 2020, allow Game customers to place their orders online with on-demand delivery.

However, this service is for essential items only.

“Delivery to our customers via the Game stores has been impacted, especially in KwaZulu-Natal; operationally, the team is communicating directly with customers via contact centres, as well as making every effort to ensure the delivery of items in areas that have not been heavily affected by the unrest.

“The situation is developing rapidly and as such, we are directing customers to our website where we have available updates.

“The safety of our staff and customers remains our top priority. Our teams are working hard to meet our delivery promise on all online and in-store orders in a safe and responsible manner,” Stein says.

Game stores affected

While some Game stores have been affected by the unrest in parts of the country, the group says the majority of its stores are operational.

“These stores are well stocked and have a number of essential products for our customers. They are also safe to visit and we are providing a secure shopping environment to our customers and employees.”

The following stores are temporarily closed:

KwaZulu-Natal

Gateway

Amanzimtoti

Pavilion

West Street

Westwood

Ballito

Empangeni

Pinetown

Pietermaritzburg CBD

Pietermaritzburg Liberty Mall

Ulundi

Watercrest

Newcastle

Mpumalanga

Acornhoek

Gauteng

Mamelodi

Evaton

Vosloorus

Soweto Mall.

To confirm the location of a Game store, visit the store locator page here.