Sheffield resident Guy Daines writes:

On Sunday, July 13, at about 11.30am, I went to the Capitec branch ATM at Ballito Lifestyle Centre with my son’s card.

While in the queue to take a balance and draw cash, I was pushed from the front and back and before I knew it, the card was missing. It was a very professional hit job. I went to a security guard for help but he looked on helplessly.

Five minutes later, R4 000 was taken from the account via an ATM at the Shell garage.

On Monday, I went into the bank and reported the incident after cancelling the card on Sunday. The bank said I must report it to police and centre management and I acted accordingly, returning to the bank after I received a police case number.

The bank also said they have to wait for the crime division of Saps to contact them. How long will that take? The banks are the ones that have moved their queues from inside their banking halls to outside.

In the interim, Marc from Lifestyle Centre contacted me and said they will call for CCTV footage. As of Friday, July 18, I am still waiting.

So I am left R4 000 short at this time of the month, with no camera evidence and no timeframe – unlikely to get my money back.

Pissed off to say the least.

Capitec Ballito Lifestyle Centre declined to respond.

Lifestyle Centre management responds: We regret that Mr Daines has experienced the reported theft of his son’s bank card. It is our understanding that Marc, Client Services Manager from our security company, Excellerate, has updated Mr Daines on the camera footage. We are happy to meet with Mr Daines, his son and our security company to understand if there is any way in which we can assist further.

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