AS torrential rains battered the region last month, mainstream and social media featured regular news stories and updates on the flooding and chaos as it happened.

What went under the radar is what that experience was like for first responders on the ground entering no-go zones to save lives and perform recovery operations.

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One such group on the frontlines, braving dangerous waters to save lives, was Start Rescue, led by its founder Konrad Jones. They played a pivotal role in responding to the emergency, executing high-risk rescues and providing critical aid to those in distress.

Jones and his team were actively engaged in various rescue operations throughout the storm. From pulling stranded motorists out of submerged vehicles to assisting families trapped in their homes, the organisation worked tirelessly to ensure safety.

Their efforts extended beyond rescue missions, and included clearing debris from blocked roads, supporting medical emergencies, and facilitating evacuations in high-risk areas.

“Our primary goal was ensuring the safety of affected individuals and minimising potential loss of life,” said Jones.

When flood warnings are issued, first responders spring into action. According to Jones, preparation is crucial. Start Rescue immediately co-ordinates with emergency management teams, mobilises essential equipment, and assigns roles to its team members.

“Communication with local authorities and weather services is vital. We ensure our boats, life vests, ropes, and medical kits are ready to deploy at a moment’s notice. Equally important is informing the public about evacuation zones and safety protocols. A well-informed community is a safer community,” he added.

Like emergency medical teams, Start Rescue applies a triage system to prioritise those most in danger.

“Individuals in immediate life-threatening situations. Our second priority is those in significant but not immediate danger. Property damage and infrastructure concerns are addressed once human safety is secured. We direct resources where they’re needed most. Every second counts,” he said.

Being a first responder means confronting life-and-death situations. The weight of knowing that not every life can be saved is something Jones and his team must bear.

“It’s emotionally challenging. It involves accepting these harsh realities. It is emotionally challenging to face situations where, despite our best efforts, we may not be able to save everyone. We rely on training, teamwork, and mental resilience to cope with these moments. The personal risk is something we prepare for extensively. By following strict safety protocols and leveraging teamwork, we minimise danger to ourselves. However, the commitment to serving others often outweighs the fear of personal harm,” he said.

As first responders risk their lives to protect others, Jones urges the public to take weather warnings seriously. With heroes like Start Rescue leading the charge, the region can face future storms with greater resilience and preparedness.

“Our efforts are only as effective as the community’s willingness to co-operate. Prioritise safety, listen to authorities, and be prepared,” he advised.

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