ANGRY, frustrated and fed-up is how residents have described their prolonged water outage in their suburbs over the past six days.

Parts of Ward 36 have been experiencing intermittent water supply, low pressure, and at times no water for several weeks.

Now at their wit’s end, residents plan to protest on Umhlanga Rocks Drive tomorrow morning (16 April) to bring awareness to their plight.

Parts of Parkhill, Rosehill and Umgeni Park, particularly high-lying areas, have been receiving water intermittently or not at all.

Also read: Investigation launched into water supply issues in Ward 36

Belinda Hellerle, an Umgeni Park resident, said that despite ongoing engagement by ward councillor Heinz de Boer with eThekwini Water Services (EWS), the situation remains unresolved.

“The recurring explanation of “closed valves” being discovered days later has raised serious concerns among residents regarding possible systemic failures, lack of maintenance, or operational mismanagement,” she said.

Earlier this week the City dug up parts of Blackburn Road in the hopes of finding the cause of the issue but to no avail.

Teams were also on sight on Swapo Road (Broadway) digging up a section to find the source of the outage.

According to de Boer, investigations point to a blockage/airlock/closed valve or some obstruction on a water supply line.

Also read: Wasted water irks Park Hill resident

Meanwhile the City has apologised to residents saying they are doing everything to address the outage.

“Teams have been on-site since the issue was first reported and are actively investigating and troubleshooting across various sections of the pipeline network to determine the cause of the interruption,” the City said in a statement.

“We recognise the significant inconvenience and frustration caused by the prolonged outage and sincerely apologise to affected residents. Preliminary assessments indicate that the issue may be related to air vacuums within the system or possible blockages affecting normal water flow.”

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