Before moving to Wembezi, I was a Valley View resident.

When I decided to move I contacted the local uThukela offices for them to send someone over to close the meter.

They arrived the very same day, this was last year September and took the last reading and closed the meter.

The uThukela employee who assisted me then requested my banking statement in order to refund me.

I then filled in a refund form and a month later I went back their office to enquire what the delay was.

I later received a SMS apologising for the inconveniences caused and that I would be contacted soon.

After waiting for about five months I contacted the manager from their head office in Ladysmith, who was very rude.

During the conversation he said I would only be able to be refunded once an account is opened at my former home in Valley View.

I questioned, then why did one of your officials take my bank statement if that was the case, he told me I was supposed to ask how things work.

He then ended the phone call.I have been sent from pillar to post and made numerous calls, to date I have not been refunded and doubt I ever will.

Unhappy customer