In an effort to fast-track the rollout of the token identifier (TID) programme, the Randburg Service Centre have confirmed that from April 15 customers will recode their own meters using an automated system.
Entity spokesperson explained that this smooth and effortless process will ensure that metering codes are upgraded through a do-it-yourself (DIY) method, to ensure that on November all prepaid meters are fully converted.
Along with metering conversion, City Power has also been rolling out meter auditing simultaneously.
“Due to delays caused by customers refusing our agents access into their homes over security concerns, we have decided to implement the DIY initiative. It’s important to note that without this upgrade, customers will no longer be able to top up their electricity units after the November deadline.”
To recode the prepaid meter, follow these three easy steps below:
- Key in the first 20 digits of your recode token and wait for it to be accepted.
- Key in the second 20 digits of your recode token and wait for it to be accepted.
- Very important last step: Key in the 20 digits of your purchased token to recharge your meter.
“While this process is something that customers can easily do on their own, our technicians will be on standby in your area to assist those who might encounter some challenges in the process of recoding their meters.”
From 15 April 2024, the electronic process of upgrading meters will be active in the following areas under the Randburg Service Delivery Centre:
- Randpark Ridge April 15 to 19
- Randparkrif April 20
- Blairgowrie April 21 to April 24
- Northriding April 24 to April 27
- Ferndale April 27 to April 30
Customers are urged to take advantage of this opportunity to get their meters converted using a convenient method before the fast-approaching deadline.
“Meanwhile, we still appeal to customers to grant our teams access to their properties for meter auditing. The teams are easily identifiable, as they wear yellow TID-branded bibs or T-shirts and carry valid ID cards with their photo, name, and surname, as well as an expiry date.”
Mangena added that they are aware that criminals use counterfeit meter reading credentials to enter residential homes to rob unsuspecting customers. To ensure that they don’t fall prey to this crime, customers may verify the TID agents’ credentials by calling the number reflected on their branded bibs or valid ID cards.
“As this service is provided at no cost, customers are cautioned not to pay for TID meter resetting. We urged the community to report suspicious activities such as being asked to pay for meter resetting service, when people at their doorsteps are not wearing TID branded clothing and have no ID cards.”
For support during this period, City Power’s contact centre is available on 0800 202925 or 011 490 7484. The SDC desks are also available to assist customers during the programme.
Related articles: City Power commits to reinstate the pavement
WATCH: City Power disconnects businesses in Kya Sand
After years, City Power finally makes progress in Sundowner
