Planned electricity upgrades to impact services in eThekwini

The upgrades will disrupt electricity and communication services, so residents are urged to top up their prepaid meters ahead of the downtime.

September 19, 2024

Andile Sithole 1 minute read

The planned upgrades will disrupt electricity communications in eThekwini. Photo: Sourced/eThekwini Municipality

ETHEKWINI Municipality has advised residents of planned electricity upgrades that will affect all communication services for the Electricity Unit.

The outage will affect the prepaid electricity vending system, the eThekwini Mobile App, the Contact Centre, and the online fault-logging system.

The planned electricity upgrade starts on Friday and continues until Sunday. Photo: Sourced/eThekwini Municipality.

This interruption is scheduled to begin at 22:00 on Friday, September 20, and is expected to last until 16:00 on Sunday, September 22.

Also read: Deadline looms for new prepaid electricity meters

In a statement, eThekwini said that during this time, residents will not be able to access the usual channels for topping up prepaid electricity meters or reporting faults. To mitigate the inconvenience, residents are strongly encouraged to top up their prepaid electricity meters in advance of the scheduled maintenance.

For those needing to log electricity faults during the outage, assistance will still be available via the Electricity WhatsApp Chatbot at 076 791 2449.

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September 19, 2024

Andile Sithole 1 minute read

Andile Sithole

He has been covering a variety of news beats for over 10 years. As a journalist working for community newspapers, he has covered politics, court reporting, municipal stories, crime, and news features over the years. Andile is also a multimedia journalist for Southlands Sun. He started his career in journalism as a freelance reporter in 2005 while studying Communication Science at UNISA. Prior to joining Caxton Newspapers, he worked for both community and commercial newspapers in Durban, where he won the Journalist of the Year Award in 2020 and 2021.